Privacy Policy
Last Updated: March 3, 2025
Lorviana ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lorviana.online and use our interactive testing platform for social casino games.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide to us when you:
- Register for an account or demo access
- Use our interactive testing platform
- Subscribe to newsletters or communications
- Participate in surveys or promotions
- Contact us for support or inquiries
- Submit feedback or reviews
This information may include:
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Demographic information (age, location)
- Payment information (processed by third-party payment processors)
- Communication preferences
- Any other information you choose to provide
1.2 Information Collected Automatically
When you access our services, we automatically collect certain information about your device and usage patterns, including:
- IP address and geolocation data
- Browser type and version
- Operating system
- Device identifiers
- Pages viewed and time spent on pages
- Referring website addresses
- Clickstream data and navigation patterns
- Game interactions and gameplay statistics
- Session duration and frequency
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to collect information and improve your experience. These technologies help us:
- Remember your preferences and settings
- Authenticate your account
- Analyze usage patterns and trends
- Deliver personalized content
- Measure advertising effectiveness
- Prevent fraud and enhance security
You can control cookie preferences through your browser settings, but disabling cookies may limit certain functionality.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Providing, maintaining, and improving our services
- Creating and managing your account
- Processing transactions and delivering demo access
- Personalizing your gaming experience
- Sending administrative communications and updates
- Responding to your inquiries and providing customer support
- Conducting research and analytics to improve our platform
- Developing new features and game mechanics
- Detecting and preventing fraud, abuse, or security incidents
- Complying with legal obligations
- Marketing and promotional communications (with your consent)
- Enforcing our terms and conditions
3. How We Share Your Information
We may share your information in the following circumstances:
3.1 Service Providers
We may share information with third-party service providers who perform services on our behalf, including:
- Cloud hosting and storage providers
- Payment processors
- Analytics and data analysis services
- Email and communication platforms
- Customer support tools
- Marketing and advertising partners
- Security and fraud prevention services
These service providers are contractually obligated to protect your information and use it only for specified purposes.
3.2 Business Transfers
If we are involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.
3.3 Legal Requirements
We may disclose your information when required by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Government or regulatory requests
- Protection of our rights, property, or safety
- Protection of users or the public
- Investigation of potential violations
3.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
3.5 Aggregated or De-Identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, or other purposes.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:
- The nature of the information collected
- The purpose for which it was collected
- Legal, accounting, or regulatory requirements
- Dispute resolution needs
- Enforcement of our agreements
When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication protocols
- Secure data storage and backup systems
- Employee training on data protection
- Incident response procedures
However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Portability
You may request access to the personal information we hold about you and receive a copy in a structured, commonly used format.
6.2 Correction and Updates
You may request correction of inaccurate or incomplete personal information.
6.3 Deletion
You may request deletion of your personal information, subject to certain legal exceptions.
6.4 Objection and Restriction
You may object to or request restriction of certain processing activities involving your information.
6.5 Withdrawal of Consent
Where processing is based on your consent, you may withdraw that consent at any time.
6.6 Marketing Communications
You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or adjusting your account settings.
6.7 Cookie Management
You may manage cookie preferences through your browser settings or our cookie consent tool.
To exercise these rights, please contact us at:
Email: support@lorviana.online
Phone: +442079986286
Address: 9 Glebe St, Stoke-on-Trent ST4 1HP, United Kingdom
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
If you believe that a child has provided us with personal information, please contact us immediately.
8. Third-Party Links and Services
Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy does not apply to such third-party services.
We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services before providing them with your information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Binding corporate rules
- Other lawful transfer mechanisms
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the revised policy on our website
- Notify you of material changes through email or prominent notice on our platform
Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company: Lorviana
Email: support@lorviana.online
Phone: +442079986286
Address: 9 Glebe St, Stoke-on-Trent ST4 1HP, United Kingdom
Website: lorviana.online
We will respond to your inquiries within a reasonable timeframe and in accordance with applicable law.
12. Additional Disclosures
12.1 Game Data and Analytics
As an interactive testing platform for social casino games, we collect detailed gameplay data to improve user experience and game mechanics. This includes:
- Game selections and preferences
- Play patterns and session information
- Feature usage and interaction metrics
- Demo access and trial behavior
- Performance and technical data
12.2 No Real Money Gambling
Our platform provides demo access and testing environments for social casino games. We do not facilitate real money gambling or wagering. All gameplay is for entertainment and evaluation purposes only.
12.3 Automated Decision-Making
We may use automated systems to personalize content, recommend games, and enhance user experience. You have the right to request human review of automated decisions that significantly affect you.
12.4 Data Protection Officer
For matters related to data protection, you may contact our support team at the contact information provided above.
By using our services, you acknowledge that you have read and understood this Privacy Policy.